Contact & Support
Need help with ProTLE? Find guidance below for account access, study materials, purchases, discussion groups and privacy requests.
Contact availability
For support and privacy requests, email contactcorevista@gmail.com.
Our intended support address is support@protle.app. This mailbox is being configured and is not yet available for support requests. Use the email address above until the new mailbox is ready.
Account assistance
For help with registration, sign-in or account access, provide:
- The email address associated with your ProTLE account.
- A description of the problem.
- Any error message displayed.
- Your device type and app version, if available.
Never share your password, verification codes, recovery codes or payment credentials.
Study materials and practice questions
If you notice an incorrect answer, unclear explanation or problem with a study resource, include the preparation pathway, topic, chapter and question concerned.
Explain what appears incorrect and, where possible, provide a reliable reference. Remove personal information from any screenshots you share.
Subscriptions and purchases
If you have paid but cannot access the expected features, include the purchase date, purchase platform and transaction reference.
Do not send full payment-card details or your Apple or Google account password.
Manage subscription cancellation through the store that bills you. Refund requests follow the applicable store process and legal requirements.
Discussion groups and invitations
Group membership is accepted inside the authenticated ProTLE app.
If an invitation has expired or been revoked, ask the sender or group administrator for assistance.
If you experience harassment, inappropriate content or another discussion issue, use the app’s reporting option where available. Avoid reposting harmful content or publicly sharing another participant’s personal information.
Privacy and account deletion
You can request information about your personal data, correction of inaccurate information or account deletion, subject to applicable requirements.
Email contactcorevista@gmail.com for privacy requests. For account deletion, use the subject “ProTLE account deletion”, preferably write from your registered account email, and identify the account you want deleted. There is currently no in-app account deletion option.
We may need to verify your identity before releasing or changing account information. Do not send passwords or authentication codes.
Read our Privacy Policy for more information.
App installation
Verified Google Play and App Store links will be published when available.
Use official distribution channels and avoid unofficial copies of ProTLE.
Examination enquiries
ProTLE provides independent study support. For official examination registration, eligibility, dates, results or promotion decisions, contact the relevant examination authority.
ProTLE is not affiliated with, endorsed by or operated by GES or NTC.